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PRIVACY POLICY

Effective Date: 10.08.2025

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This Privacy Policy explains how Dahra (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.dahra.co.uk.

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1. Information We Collect

  • We may collect the following information when you use our site: 

  • Personal Information

    • Name, email address, phone number, billing/shipping address, and payment details when you place an order.

  • Non-Personal Information

    • Browser type, IP address, pages viewed, and general website usage data, collected automatically through cookies or similar technologies.

  • ​We only collect the personal information you choose to give us, and we collect it for specific, clear purposes.

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2. How We Use Your Information

  • We use your information to:

    • Process and deliver your orders

    • Communicate with you about orders, updates, and customer support

    • Improve our website, products, and services

    • Send marketing emails (only if you opt in)

  • We will never sell your personal information to anyone.

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3. Payment Processing

  • Payments are processed securely through Wix Payments which covers: Adyen N.V. (“Adyen”), Stripe Inc. (“Stripe”) or by PayPal Inc. (“PayPal”).

  • We do not store your complete payment details on our servers.

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4. Cookies & Tracking

  • Our website uses cookies to:

    • Enable site functionality

    • Remember your preferences

    • Analyze traffic and improve the site

  • You can disable cookies in your browser, but some features may not work correctly.

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5. Sharing Your Information

  • We may share your data with:

    • Service providers who help us run our business (shipping companies, payment processors, website hosts)

    • Law enforcement, if required by law

  • All service providers are bound to keep your information secure.

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6. Data Retention

  • We keep your information only as long as needed to:

    • Fulfill your order

    • Comply with legal obligations

    • Resolve disputes

  • When no longer needed, your data will be securely deleted.

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7. Your Privacy Rights

  • Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

  • You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

  • We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

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8. International Visitors

  • If you access our site from outside the United Kingdom,  your information may be transferred to and processed in a country that may have different data protection laws. We take steps to protect your privacy regardless of location.

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9. Data Security

  • We use reasonable safeguards (encryption, secure servers, password protection) to keep your data safe, but no system is 100% secure.

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10. Complaints

  • If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

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11. Changes to This Policy

  • We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.

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12.  Contact Us

  • If you have questions about this Privacy Policy or your rights, please contact:

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